Refund policy

Effective Date: July 3, 2026

At Marathon Pet Food, we're committed to providing high-quality, nutritious meals for your pets. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 30 days of the delivery date.
• The product must be in its original packaging.
• Unopened products are eligible for a full refund or exchange.
• Opened products may be eligible for a refund or replacement only if they arrived damaged, spoiled, defective, or if the incorrect item was received.
• Proof of purchase (such as your order confirmation or receipt) is required.

Non-Returnable Items

For the safety and health of all pets, we cannot accept returns for:

• Products that have been fully consumed.
• Products damaged due to improper storage or handling after delivery.
• Items marked as final sale or clearance.
• Gift cards.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, spoiled, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• A brief description of the issue.
• Clear photos of the product, packaging, and shipping label.

Once approved, we'll offer a replacement, store credit, or full refund at no additional cost.

Refunds

After we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you'd like a different product, please contact our customer support team. We'll be happy to assist with an exchange, subject to product availability.

Return Shipping

• If the return is due to a damaged, defective, spoiled, or incorrect item, Marathon Pet Food will cover the return shipping costs.
• For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated.

How to Start a Return

To request a return, please contact our customer support team with:

• Your order number.
• The reason for your return.
• Photos of the product if applicable.

We'll provide return instructions and any necessary shipping information.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Marathon Pet Food

Email: support@marathonpetfood.com

Website: www.marathonpetfood.com

We're committed to making every experience with Marathon Pet Food a positive one for you and your pets.